To ensure the safety of all patrons and guests, Jones Beach Theater has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

If you have any questions, please contact the box office at 516-221-1000.

Accessibility Policy

Jones Beach Theater is proud to provide reasonable ADA-compliant assistance to guests in need. The accommodations available include the following.

  • Handicap accessible seating is available throughout the venue at all levels. Please call 516-221-1000 for help with finding the best seating for your needs.
  • Interpreter services are available if you call no later than two weeks before your scheduled ticketed event.Listening devices are available if you call no later than two days before your scheduled ticketed event

Arrival Policy

For concerts and certain special events, late arrivals may be asked to wait until an appropriate break period arrives before being allowed entry. To avoid frustrations, please arrive no later than 30 minutes before an event’s start time.

Bag Policy

Large bags should not be brought to the venue or must be left in guest vehicles. All bags are subject to search by event staff.

Camera Policy

Flash photography, video or audio recording devices, and professional cameras with detachable lenses are strictly prohibited for all performances. Standard or nonprofessional cameras are only allowed if both the venue and artist provides public authorization and will be noted in the program guide or description.

Cancellation Policy

The venue is proud of hosting events rain or shine. In the case of severe weather or unexpected closures, the venue will attempt to announce it to all guests as soon as possible. If your show is canceled, please call 516-221-1000 to discuss potential refunds.

Children Policy

All children regardless of age must present a valid ticket to enter the Amphitheater/Mainstage Theater area. 

Food and Beverage Policy

Outside food is not allowed in the venue. You can find refreshments by ordering food or drinks from the onsite vendors and cafes. 

Lost and Found 

Lost something at the show? Then please contact the event staff for help to see if anything was turned in to lost and found. Inquiries after the event can be made to 516-221-1000.

Please leave a message with your full contact information and detailed information about your lost item, and you will be contacted if your item is found. 

Prohibited Items

To keep guests and staff safe, Jones Beach Theater prohibits the following items from the venue.

  • Outside Food and drink
  • Ice/Coolers 
  • Animals/Pets (except working animals) 
  • Backpacks/Duffle Bags/Large Purses 
  • Cameras/GoPros/Selfie Sticks 
  • Video and recording equipment 
  • Laser Pens 
  • Bikes/Rollerblades/Skateboards 
  • Illegal substances 
  • Glass of any kind 
  • Weapons, Knives, Fireworks 
  • Grills or cooking equipment 
  • Any item deemed dangerous or inappropriate 

The venue reserves the right to prohibit other items

Re-Entry Policy 

Once you have entered the gated area of the venue, no re-entry is allowed. 

Smoking Policy

Smoking is not allowed in the venue. Please contact the event staff to ask if your ticketed event has a designated smoking area.